Privacy Policy

Heimdepot is an independent UK online home décor retailer, operating as a sole trader. Heimdepot is the data controller for the information described here.

Address: 21 Rixton Grove, Thornton-Cleveleys, FY5 4PU, United Kingdom
Correspondence and approved returns address only.
Email: support@heimdepot.store
Telephone: +44 1253 863373

We may collect your name, email, telephone number, billing and delivery addresses, order details, support messages, and basic device and website-use information.

We use it to process and deliver orders, provide support, prevent fraud, operate and improve the website, and meet legal, tax and accounting obligations.

We collect only what is needed. Heimdepot does not store complete payment card details.

• Stripe processes payments and refunds.
• Delivery providers, including Royal Mail, Evri or DPD, receive details needed to deliver a parcel.
• Hosting, analytics and email providers support operation of the store.
• Public authorities receive information only when required by law.

We do not sell personal information. Providers receive only what they need for the stated purpose.

Order and invoice records are retained for up to six years to meet UK tax and accounting requirements. Support correspondence is kept while relevant to an order or dispute.

Information that is no longer required is deleted or anonymised.

You may ask to access, correct, delete or restrict use of your information where UK data protection law provides that right. Email us to make a request; include your order number where relevant.

We aim to respond within 30 days. For cookie choices, see the Cookie Policy.