Shipping Policy

Where we deliver

We deliver to residential and business addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. We are unable to ship outside the United Kingdom, and we cannot deliver to PO boxes or forwarding addresses.

Delivery cost

Standard tracked delivery is free on all orders. There are no handling charges, surcharges or minimum order values, and the price shown on the product page is the price you pay at checkout.

Processing and dispatch times

• · Order cut-off: 2:00 pm (Europe/London) on business days.
• · Business days: Monday to Friday, excluding UK public holidays.
• · Processing time: 1–3 business days while your order is picked, quality-checked and packed.
• · Transit time: 2–5 business days once the parcel has been collected by the carrier.
• · Estimated total delivery: 3–8 business days from the day you order.

Carriers

Orders are professionally prepared and shipped by our fulfilment partners using Royal Mail, Evri or DPD. The carrier is selected according to the size, weight and fragility of your order, so heavier stone and ceramic pieces usually travel with DPD.

Tracking your order

As soon as your parcel is dispatched we automatically email your tracking number and a direct link to the carrier's tracking page. If you have not received a dispatch email within four business days of ordering, please check your junk folder and then contact us so we can investigate.

Multiple-item orders

Larger orders are occasionally split across more than one parcel so that fragile pieces travel with the appropriate protection. Where this happens you will receive separate tracking numbers, and you are never charged more than once.

Delays outside our control

Very occasionally severe weather, carrier network disruption or unforeseen operational issues can extend transit times. We monitor every order and will contact you proactively if your parcel is running late. If a parcel is confirmed lost by the carrier we will send a replacement or issue a full refund, whichever you prefer.

Incorrect addresses and failed deliveries

Please check your delivery address carefully before completing checkout. If an order is returned to the warehouse because the address was incomplete or nobody was available to accept repeated delivery attempts, we will contact you to arrange redelivery or issue a refund for the goods once they are back with us.

Damage in transit

Every piece is packed to travel, but if anything arrives damaged please email photographs of the item and the outer packaging within 48 hours of delivery. We will arrange a free replacement or full refund immediately — you will never be asked to pay return postage for a damaged item.